This course is approved for one hour of credit covering business practices for Florida Contractors.

Learning Objectives:

At the completion of the course, licensees will be able to:

  • Recognize effective communication as a complex, multifaceted skill and outline skills and strategies to communicate effectively.

Course ID(s): 0802904

Approved By: Electrical Contractor's Licensing Board (ECLB)

  • Business Communication
    • Business Communication [9 Activities]
      • 01. What is Communication and Why is it Important
      • 02. Power of Communicating and the Communication Cycle
      • 03. Methods of Communicating
      • 04. Verbal and Nonverbal Communication
      • 05. Listen to Communicate Well
      • 06. Learn by Asking Questions
      • 07. Communicate Clearly to the Audience
      • 08. Minimize Emotions and Feelings when Communicating
      • 09. Provide Positive Feedback
  • Course Completion
    • End of Course Affirmation
    • Mandatory Questionnaire
    • Certificate of Completion
    • Expedited Reporting Available
Instructor Image

Instructor Bio

Jerry Durham

Jerry previously served the state of North Carolina as a Level III electrical inspector and provided state-approved electrical training for electrical inspectors at both Alamance County and Guilford County (NC) Community Colleges. Jerry taught the Kentucky state-approved four-year electrical apprenticeship programs offered by the Independent Electrical Contractors (IEC) Trade School and Associated Builders and Contractors (ABC) Trade School, and served the state of Kentucky as a Master Electrician and Louisville Metro Code Enforcement Officer. Jerry is a Certified Distance Education Instructor (CDEI) and NCCER Core and Electrical Curriculum certified instructor. Jerry currently holds North Carolina and ICC electrical inspector accreditations and is recognized by the state of Washington as an approved electrical administrator.

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