False Alarm Awareness - At Your Pace Online

This course is approved for 2 hours of false alarm awareness credit for Florida electricians.

Topics covered include:

Police Dispatch Quality (PDQ) Award
False Alarm Basics
False Alarm Education
Laws
Best Practices

Course ID(s): 0802903

Approved By: Electrical Contractor's Licensing Board (ECLB)

False Alarm Awareness
- False Alarm Awareness [25 Activities]
  - 01. Introduction and Overview.
  - 02. Become an Industry Leader: Apply for the Police Dispatch Quality (PDQ) Award
  - 03. Become an Industry Leader: Get to Know Your Industry
  - 04. False Alarm Basics: Why False Alarms Matter to You
  - 05. False Alarm Education: Costs to the Community
  - 06. False Alarm Basics: Law Enforcement Reaction
  - 07. False Alarm Education: What Is Causing False Alarms
  - 08. False Alarm Education: Solutions
  - View Additional Activities
    - 09. False Alarm Education: Model States Best Practices
    - 10. It's the Law: Model Ordinance Supported by Our Industry
    - 11. It's the Law: Installer and Monitoring Company Legal Responsibilities
    - 12. It's the Law: Measuring Success
    - 13. Best Practices: Partnerships Yield Results
    - 14. Best Practices: Implementing the PDQ Best Practices
    - 15. Best Practices: Provide Education on the False Dispatch Problem
    - 16. Best Practices: Provide New Customer Training
    - 17. Best Practices: Use Checklists
    - 18. Best Practices: Install Equipment That Meets Standards
    - 19. Best Practices: Employ Enhanced Call Confirmation (ECC)
    - 20. Best Practices: Train Customers on the Call Verification Process
    - 21. Best Practices: Follow up on False Alarm Calls
    - 22. Best Practices: Identify and Track Repeat Offenders
    - 23. Best Practices: Ensure That Technicians are Certified
    - 24. Best Practices: Maintain Contact With Customers
    - 25. Best Practices: Maintain a Good Relationship With Local Law Enforcement
Course Completion
- End of Course Affirmation
- Mandatory Questionnaire
- Certificate of Completion
- Expedited Reporting Available

Instructor Bio

Jerry Durham

Jerry previously served the state of North Carolina as a Level III electrical inspector and provided state-approved electrical training for electrical inspectors at both Alamance County and Guilford County (NC) Community Colleges. Jerry taught the Kentucky state-approved four-year electrical apprenticeship programs offered by the Independent Electrical Contractors (IEC) Trade School and Associated Builders and Contractors (ABC) Trade School, and served the state of Kentucky as a Master Electrician and Louisville Metro Code Enforcement Officer. Jerry is a Certified Distance Education Instructor (CDEI) and NCCER Core and Electrical Curriculum certified instructor. Jerry currently holds North Carolina and ICC electrical inspector accreditations and is recognized by the state of Washington as an approved electrical administrator.